The Wee Spec Shop, 122-124 High Street, Dumfries
Terms and Conditions
Terms and Conditions of Online Sales
Frame Only Purchases
We offer a 14-day return policy on frame purchases. Frames must be returned in the same condition as we sent them, along with their original case and packaging, provided no lenses have been fitted to the frame.
Once the frames are received and checked by us, we will issue a refund for the frame cost. Please note that we do not refund any postage costs.
If the frame has a manufacturing fault under warranty, please get in touch with us via the website or WhatsApp at 07359 493 773. We will either arrange for a postage label to be sent to you or agree on a postage cost that we will refund after receiving the frame.
Our return address is:
The Wee Spec Shop
122-124 High Street
Dumfries
DG1 2BG
Prescription Lens Purchases
When ordering prescription lenses to be fitted into your existing glasses, it is essential that you provide complete and accurate details for each lens and send us a photo of your prescription from your optometrist. Your prescription must be issued following a sight test within the last two years, and we cannot process any orders without this photo.
Additionally, for spectacles, you are responsible for providing an accurate pupillary distance measurement. The prescription details you submit will be used to manufacture your lenses.
Since these items are custom-made, returns are only accepted if they are found to be faulty.
Please notify us of any imperfections on the frame or lenses within 7 days of receiving the glasses. Reporting any issues promptly helps us maintain our high standards of quality and customer satisfaction.
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